Privacy Policy

Welcome to Bestherm.fr, a brand of the HOMY SAS group. Protecting your personal data is a priority for us. This privacy policy informs you about how we collect, use and protect your personal information, in accordance with the General Data Protection Regulation (GDPR).

 

COLLECTION OF PERSONAL DATA

We may collect the following types of data when you use our site:

• Identification information (last name, first name, email address, telephone number)
• Browsing data (IP address, browser type, pages visited)
• Transaction information in the event of a purchase on our site

 

LEGAL BASIS FOR PROCESSING DATA

We process your personal data on the following legal bases:

• Consent: For sending newsletters and promotional offers.
• Performance of a contract: To manage your orders and associated services.
• Legal obligations: To comply with applicable regulations.
• Legitimate interest: To improve our services and ensure site security.

 

USE OF PERSONAL DATA

We use your data to:

• Provide and improve our services
• Manage your account and orders
• Communicate with you (customer service, newsletters, promotional offers)
• Ensure security and prevent fraud

 

DATA SHARING

We do not sell or rent your personal data. However, it may be shared with:

• Our service providers (hosting, secure payment, delivery)
• Competent authorities where legally required

 

DATA RETENTION PERIOD

We retain your data only for as long as necessary for the purposes for which it was collected:

• Customer data: 5 years after the last interaction.
• Billing data: 10 years (accounting obligations).
• Browsing data and cookies: 13 months maximum.

 

DATA SECURITY

We implement technical and organizational security measures to protect your information against unauthorized access, loss or destruction.

 

YOUR RIGHTS

In accordance with the GDPR, you have the following rights:

• Access, rectification or deletion of your personal data
• Objection to the processing of your data
• Data portability
• Withdrawal of consent for marketing communications

You may exercise your rights by contacting us at: service.clients@hom-y.fr . We will respond to your request within 30 days.

 

COOKIES

We use cookies to improve your user experience. You can manage your preferences through your browser settings.

 

CHANGES TO THE PRIVACY POLICY

We may update this policy at any time. The most recent version will always be available on our site.

 

CONTACT

You can contact our customer service through:

• The contact form
• Email: service.clients@hom-y.fr
• Telephone: 03 20 47 05 37

Our team is available Monday to Friday, from 9 a.m. to 5 p.m.

HOM'Y - 19 AVENUE DE LA CRÉATIVITÉ, 59650, VILLENEUVE D'ASCQ