Shipping policy

DELIVERY

Once the order is placed, the Seller has 48 business hours to prepare and ship the product(s).

Deliveries are made as quickly as possible, within 3 to 5 business days from the shipping date.

Deliveries are carried out by an independent carrier, to the address provided by the Customer, accessible to the carrier.

Delivery corresponds to the transfer of physical possession of the Products to the Customer. Each Product is shipped in a separate package; therefore, the carrier may make several separate deliveries even if the Products were ordered at the same time.

The Seller commits to making every effort to meet the indicated deadlines, which are provided for information purposes only.

If the Products are not delivered within thirty business days from the conclusion of the contract, except in cases of force majeure or due to the Customer’s fault, the Customer may request the cancellation of the sale in accordance with articles L.216-1, L.216-8, and L.241-4 of the Consumer Code. In this case, the amounts paid will be refunded to the Customer within a maximum of fourteen days from the contract termination, without any further compensation or deduction.

The Customer must check the condition of the Products upon delivery. Any complaints regarding apparent anomalies (damaged or missing product, damaged packaging, opened package, etc.) must be clearly, precisely, and fully stated on the delivery note in the presence of the carrier. The Customer is encouraged to check the package contents in the presence of the delivery person.

In case of damage or incompleteness, the Customer may refuse the delivery. If they choose to accept it, they must:

• Make written and detailed reservations on the delivery note;
• Take photographs of the observed damages;
• Contact the HOM’Y after-sales service using the contact form or by email at service.clients@hom-y.fr within 48 hours after taking physical possession of the Product.

If no reservations are made under the above conditions, the Products will be deemed compliant and free of any apparent defects, and no claims will be accepted by HOM'Y for damages or missing Products.

In case of duly noted non-conformities or apparent or hidden defects, the Seller commits, upon return of the concerned Products, to refund or replace them as soon as possible and at its expense, in accordance with articles L.217-4 and following of the Consumer Code as well as these General Terms and Conditions of Sale.

The transfer of risks related to loss or damage of the Products occurs when the Customer takes physical possession of the Products. Therefore, the Products travel at the Seller’s risk until they are handed over to the Customer.

In case of dispute regarding delivery, the Customer must provide a sworn statement of non-receipt, accompanied by a copy of their identity card, to be sent electronically to the Seller.

These documents will then be forwarded to the carrier to conduct the necessary investigations.