Shipping policy

DELIVERY

Once the order has been placed, the Seller has 48 working hours to prepare and dispatch the product(s).

Deliveries are made as promptly as possible, within 3 to 5 working days from the date of dispatch.

Deliveries are carried out by an independent carrier to the address provided by the Customer, which must be accessible to the carrier.

Delivery corresponds to the transfer of physical possession of the Products to the Customer. Each product is packaged separately; consequently, the carrier may make several separate deliveries, even if the products were ordered simultaneously.

The Seller undertakes to make every effort to meet the indicated timeframes, which are provided for informational purposes only.

If the Products are not delivered within thirty working days of the conclusion of the contract, except in cases of force majeure or actions attributable to the Customer, the Customer may request cancellation of the sale in accordance with Articles L.216-1, L.216-8 and L.241-4 of the French Consumer Code. In this case, the sums paid will be refunded to the Customer within a maximum of fourteen days of the cancellation of the contract, without any further compensation or deductions.

The Customer is required to check the condition of the Products upon delivery. Any reservations regarding apparent anomalies (damaged or missing product, damaged packaging, open parcel, etc.) must be clearly, precisely and fully noted on the delivery note in the presence of the carrier. The Customer is advised to check the contents of the parcel in the presence of the delivery person.

In the event of damage or incomplete delivery, the Customer may refuse delivery. If they choose to accept it, they must:

• Record written and detailed reservations on the delivery note
• Take photographs of the damage observed
• Contact HOM'Y customer service via the contact form or by email at service.clients@hom-y.fr within 48 hours of taking physical possession of the product

In the absence of reservations made under the aforementioned conditions, the Products will be deemed compliant and free from any apparent defects, and no claim will be accepted by HOM'Y for damaged or missing Products.

In the event of non-conformity or apparent or hidden defects duly noted, the Seller undertakes, upon return of the Products concerned, to proceed with their refund or replacement as soon as possible and at its own expense, in accordance with Articles L.217-4 et seq. of the French Consumer Code and these General Terms and Conditions of Sale.

The transfer of risk relating to the loss or damage of the Products occurs when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk until they are delivered to the Customer.

In the event of a dispute concerning delivery, the Customer must provide a sworn statement of non-receipt, accompanied by a copy of their identity document, to be sent electronically to the Seller.

These documents will then be provided to the carrier in order to carry out the necessary investigations.