Privacy Policy

Welcome to Bestherm.fr, a brand of the HOMY SAS group. Protecting your personal data is a priority for us. This privacy policy informs you about how we collect, use, and protect your personal information, in accordance with the General Data Protection Regulation (GDPR).

1. COLLECTION OF PERSONAL DATA

We may collect the following types of data when you use our site:

• Identification information (first name, last name, email address, phone number)
• Browsing data (IP address, browser type, pages visited)
• Transaction information in case of purchase on our site
  
  

2. LEGAL BASIS FOR DATA PROCESSING

We process your personal data based on the following legal grounds:

• Consent: For sending newsletters and promotional offers.
• Contract execution: To manage your orders and related services.
• Legal obligations: To comply with applicable regulations.
• Legitimate interest: To improve our services and ensure site security.
  
  

3. USE OF PERSONAL DATA

We use your data to:

• Providing and improving our services
• Managing your account and orders
• Communicating with you (customer service, newsletters, promotional offers)
• Ensure security and prevent fraud
  
  

4. DATA SHARING

We do not sell or rent your personal data. However, it may be shared with:

• Our service providers (hosting, secure payment, delivery)
• Competent authorities in case of legal obligation
  
  

5. DATA RETENTION PERIOD

We retain your data only for as long as necessary for the purposes for which it was collected:

• Customer data: 5 years after the last interaction.
• Billing data: 10 years (accounting obligations).
• Browsing data and cookies: maximum 13 months.
  
  

6. DATA SECURITY

We implement technical and organizational security measures to protect your information against unauthorized access, loss, or destruction.

7. YOUR RIGHTS

In accordance with the GDPR, you have the following rights:

• Access, correction, or deletion of your personal data
• Objection to the processing of your data
• Data portability
• Withdrawal of consent for marketing communications

You can exercise your rights by contacting us at: service.clients@hom-y.fr.  We will respond to your request within 30 days.

8. COOKIES

We use cookies to improve your user experience. You can manage your preferences through your browser settings.

9. PRIVACY POLICY CHANGES

We may update this policy at any time. The most recent version will always be available on our website.

10. CONTACT

For any questions, contact us at: service.clients@hom-y.fr or at 03 20 47 05 37.

HOM'Y - 19 AVENUE DE LA CRÉATIVITÉ, 59650, VILLENEUVE D'ASCQ