Privacy policy

Welcome to Bestherm.fr, a brand of the HOMY SAS group. The protection of your personal data is a priority for us. This privacy policy informs you of how we collect, use and protect your personal information, in accordance with the General Data Protection Regulation (GDPR).

 

1. COLLECTION OF PERSONAL DATA

We may collect the following types of data when you use our website:

• Identification information (surname, first name, email address, telephone number)
• Browsing data (IP address, browser type, pages visited)
• Transaction information in the event of a purchase on our website

 

2. LEGAL BASIS FOR DATA PROCESSING

We process your personal data on the following legal bases:

• Consent: for the sending of newsletters and promotional offers
• Performance of a contract: to manage your orders and associated services
• Legal obligations: to comply with applicable regulations
• Legitimate interest: to improve our services and ensure the security of the website

 

3. USE OF PERSONAL DATA

We use your data to:

• Provide and improve our services
• Manage your account and orders
• Communicate with you (customer service, newsletters, promotional offers)
• Ensure security and prevent fraud

 

4. DATA SHARING

We do not sell or rent your personal data. However, it may be shared with:

• Our service providers (hosting, secure payment, delivery)
• Competent authorities where required by law

 

5. DATA RETENTION PERIODS

We retain your data only for as long as necessary for the purposes for which it was collected:

• Customer data: 5 years after the last interaction
• Billing data: 10 years (accounting obligations)
• Browsing data and cookies: 13 months maximum

 

6. DATA SECURITY

We implement technical and organisational security measures to protect your information against unauthorised access, loss or destruction.

 

7. YOUR RIGHTS

In accordance with the GDPR, you have the following rights:

• Access to, rectification or erasure of your personal data
• Right to object to the processing of your data
• Data portability
• Withdrawal of consent for marketing communications

You may exercise your rights by contacting us at: service.clients@hom-y.fr. We will respond to your request within 30 days.

 

8. COOKIES

We use cookies to improve your user experience. You can manage your preferences via your browser settings.

 

9. AMENDMENTS TO THE PRIVACY POLICY

We may update this policy at any time. The most recent version will always be available on our website.

 

10. CONTACT

For any enquiries, please contact us at: service.clients@hom-y.fr or on 03 20 47 05 37.

HOM'Y — 19 AVENUE DE LA CRÉATIVITÉ, 59650, VILLENEUVE D'ASCQ, FRANCE