Refund policy

RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.221-18 of the Consumer Code, the consumer has a period of fourteen days to exercise their right of withdrawal from a contract concluded remotely, following telephone solicitation or off-premises sales, without having to justify their decision or bear any costs other than those provided for in Articles L.221-23 to L.221-25.

This fourteen-day period begins from the date the Customer takes physical possession of the goods.

The right of withdrawal may be exercised online via the contact form or by email at service.clients@hom-y.fr, or by any other clear and unambiguous statement expressing the wish to withdraw, in particular by post addressed to the Seller at the contact details mentioned in Article 1 of these General Terms and Conditions of Sale.

Products must be returned in their original condition, complete (packaging, accessories, instructions, etc.) and in a condition allowing their resale as new, accompanied by the purchase invoice.

Damaged, soiled, incomplete products or products returned in packaging other than the original will not be accepted.

Return postage costs are the sole responsibility of the Customer, except in cases of product non-conformity or errors attributable to the Seller. Outside of these situations, return postage costs are non-refundable.

The refund will be made within fourteen days of the Seller receiving and verifying the returned Products, provided that they meet the conditions mentioned above.

Once the Seller has sent the Customer written return authorisation, the product(s) must be returned to the following address: DOMETRANS - 40 ROUTE D'ENNETIERES - 59175 TEMPLEMARS - FRANCE

Products cannot be returned directly to our warehouse. Returns must be made by post.

TAKING BACK USED EQUIPMENT – THE ‘1 FOR 1’ SCHEME

In accordance with the provisions of the Environment Code, and in particular Articles L.541-10 et seq. relating to waste electrical and electronic equipment (WEEE), HOM’Y is introducing a ‘1 for 1’ take-back scheme.

Under this scheme, the Customer is entitled to have a used item taken back free of charge when purchasing an equivalent new product. The conditions of application are as follows:

• The item being taken back must be equivalent in type, size and function to the product purchased
• The Customer must be able to provide proof of purchase
• The Customer must contact customer service to arrange the return and obtain the logistical details.
• The trade-in is carried out at no cost to the Customer, in accordance with current regulations.

The trade-in is organised in one of the following ways:

1. Drop-off at a partner collection point (carrier) specified by HOM’Y.
2. Return via a prepaid label provided by HOM’Y, enabling dispatch via the La Poste network.