Refund Policy

RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.221-18 of the Consumer Code, "The consumer has a period of fourteen days to exercise their right of withdrawal from a contract concluded remotely, following telephone solicitation or off-premises, without having to justify their decision or bear any costs other than those provided for in Articles L.221-23 to L.221-25."

This fourteen-day period starts from the date the Client takes physical possession of the goods.

The right of withdrawal can be exercised:

• directly online from your customer account at the following address: https://shopify.com/87730782539/account
• via the contact form or by email at service.clients@hom-y.fr
• by any other clear and unequivocal statement expressing the desire to withdraw, notably by postal mail addressed to the Seller at the contact details mentioned in ARTICLE 1 of these General Terms and Conditions of Sale.

Products must be returned in their original condition, complete (packaging, accessories, manual, etc.) and in a condition allowing their resale as new, accompanied by the purchase invoice.

Damaged, soiled, incomplete products or those returned in packaging different from the original will not be accepted.

Return costs are the sole responsibility of the Client, except in cases of product non-compliance or error attributable to the Seller. Outside of these situations, costs incurred for returning products will not be reimbursed.

Refunds will be made within fourteen days from the receipt and verification by the Seller of the returned Products, provided they meet the conditions mentioned above.

Once the written return approval has been sent to the Client by the Seller, the product(s) must be returned to the following address: DOMETRANS - 40 ROUTE D’ENNETIERES - 59175 TEMPLEMARS

It is not possible to return Products directly to our warehouse. Returns must be made by postal mail only.

TAKE-BACK OF USED EQUIPMENT - "1 FOR 1" SCHEME

In accordance with the provisions of the Environmental Code, notably Articles L.541-10 and following relating to waste electrical and electronic equipment (WEEE), HOM’Y implements a so-called "1 for 1" take-back scheme.

Within this framework, the Client can benefit from the free take-back of a used piece of equipment when purchasing an equivalent new product. The conditions of application are as follows:

• The equipment taken back must be equivalent in nature, size, and function to the purchased product
• The Client must be able to present proof of purchase
• The Client must contact customer service to arrange the take-back and obtain logistical details.
• The take-back is carried out free of charge for the Client, in accordance with current regulations.

The take-back is organized according to one of the following methods:

1. Drop-off at a partner collection point (carrier) communicated by HOM’Y.
2. Return via a prepaid label provided by HOM’Y, allowing shipment through the La Poste network.