Terms of service

ORDER

Procedure

The Customer selects the product(s) they wish to purchase on the Bestherm.fr website by clicking the "Add to basket" button. Once their basket is complete, they are prompted to click "Place order" to initiate the validation process.

On the order page, the Customer must provide their personal information: surname, first name, postal address, telephone number and email address. This data will be used for processing and tracking the order.

Once this information has been entered, the Customer clicks on "Continue to delivery". They then proceed to enter their payment information and billing address, which will be used for the order.

After completing these steps, the Customer clicks on "Review order" to check all the information entered. They are then prompted to confirm their order and accept the General Terms and Conditions of Sale.

The Customer guarantees the accuracy, completeness and currency of the information provided. The Seller shall not be held liable for any delay or inability to deliver in the event of inaccurate, incomplete, erroneous or fraudulent data.

The order is definitively confirmed when the Customer clicks on "Order".

Product offers are valid as long as they are visible on the website, subject to availability. The sale is considered final only after full payment of the price.

It is the Customer's responsibility to verify the accuracy of their order and to report any errors immediately.

Any order placed on the Bestherm.fr website constitutes a distance contract concluded between the Customer and the Seller.

The Seller reserves the right to refuse or cancel any order in the event of an existing dispute with the Customer, particularly in the event of prior non-payment.

The Customer can track the progress of their order directly from their personal account on the website.